AIDAN GLOBAL (“we” and “us”) is the operator of (https://www.aidanglobal.com/) (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
- Shipping Costs
Shipping costs are not applicable for items below value of 10,000 INR or 10 Nos within India. Shipping to other countries other than India will be charged extra.
- Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments will be in transit for 2 – 10 working days depending on the customers location. We do not promise the accurate delivery date as we use a third party for our logistics.
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 working days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
3.3 Dispatch Time
Orders are usually dispatched within 7 working days of payment of order
Our factory operates on Monday – Saturday during standard business hours, except on national holidays at which time the factory will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been confirmed or payment has been made. Addresses cannot be changed after placement of order.
3.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
3.6 Tracking Notifications
Upon dispatch, customers will receive a tracking link and tracking number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Duties & Taxes
GST has already been applied to the price of the goods as displayed on the website
4.2 Import Duties & Taxes
Taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country. However if the customs deems a customs duty, it would have to be bared by the customer.
- 5.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
5.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
- Customer service
For all customer service enquiries, please email us at [email protected] or you can reach by phone at +91 9995456978.