Shipping Policy
Last Updated: May 2026
AIDAN GLOBAL (“we” and “us”) is the operator of (https://aidanglobal.com/) (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Aidan Global is committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping process, delivery timelines, and important shipping-related information.
General Information
All orders are subject to product availability, production schedules, and payment confirmation.
Since many of our products are customized and made-to-order, production timelines may vary depending on order quantity, customization requirements, and seasonal demand.
Shipping Costs
- Free shipping may be available for eligible domestic orders within India.
- International shipping charges are calculated separately based on destination and package weight.
- Shipping charges, if applicable, will be shown during checkout.
Domestic Delivery Timeline
Domestic orders within India are generally delivered within 2–10 business days after dispatch depending on the delivery location and courier service availability.
International Delivery Timeline
International orders are generally delivered within 4–22 business days after dispatch. Delivery timelines may vary depending on customs clearance, destination country regulations, and courier services.
Production & Dispatch Time
Orders are typically dispatched within 5–7 business days after payment confirmation and final design approval.
Bulk orders, customized products, or high-demand periods may require additional production time.
Business Days
Our production and operations team works Monday to Saturday, excluding national holidays and special closures.
Address Changes
Shipping addresses can only be modified before the order enters production or dispatch processing. Once an order is shipped, address changes may not be possible.
Tracking Information
Once your order is dispatched, tracking details and shipment updates will be shared through email, SMS, or WhatsApp whenever available.
Delivery Delays
Delivery timelines are estimates and may occasionally be affected by:
- Courier delays
- Weather conditions
- Customs clearance procedures
- Material shortages
- Operational disruptions
- Government restrictions or unforeseen events
Aidan Global is not liable for delays caused by third-party logistics providers or circumstances beyond our control.
Duties & Taxes
GST
GST is included where applicable in accordance with Indian taxation regulations.
International Customs Duties
International shipments may be subject to customs duties, import taxes, or local handling charges imposed by the destination country. Such charges are the responsibility of the customer unless otherwise specified.
Damaged or Lost Parcels
Damaged in Transit
If a parcel arrives damaged, customers must contact us within 48 hours of delivery with supporting photographs and order details.
Lost Shipments
In cases where a shipment is confirmed lost by the courier partner, we will review the case and provide a suitable resolution based on the investigation outcome.
Customer Support
For shipping-related enquiries, please contact:
Aidan Global
Website: https://aidanglobal.com
Email: sales@aidanglobal.com
Phone: +91 8089746912